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Home > FAQ
Fitness Shop Frequently Asked Questions
Here you will find the answers to the most common questions that we have received.

♦Please select your ordering option.

1.Click on "add to cart", on the web page of the product that you desire to purchase.

2.The confirmation page of the products in your cart will appear. Clicks "check out" to proceed when you are ready to proceed.

3.The shipping information will appear for the customers who already are members.
A shipping information entering page will appear for customers who are not registered as members.
For customers who wish to register as a member, please click the "Register" link on the top right side.

4.Customers who need to make changes to the mailing address can enter the new address directly.

5.Click "Confirm" to proceed.

6.The confirmation page will appear, so please make sure the purchased product and the information that you have entered correct.
Please proceed to "To Payment Page" when you are ready.

7.We accept both credit card and Paypal payments at our store.
*Customers who do not have Paypal accounts can use credit card to make the payment.

8.Please make sure to follow all the steps when you are entering the information.

9.After the payment is complete, the "Order Complete Window- Thank you for your purchase" will appear.
A confirmation email will be sent to your email account. Please revise the information for any errors that may occur.

♦What payment options are available?

We accept either credit card payment or payment via PayPal®. Customers who wish to make payment through PayPal® without registering for a PayPal® account can pay as a "Guest" at the PayPal® Home Page (Paypal®). Customers who do not have a PayPal® account can use credit cards to make the payment.

♦How much is the shipping cost?

The shipping costs for the different areas are listed here.

♦How much would custom duties, GST (Goods & Services Tax), and VAT (Value-Added-Tax) cost?

Unfortunately, we have no control over what different countries charge as their custom duties and taxes. From our experience and research, orders to the US may get charged up to 10% once the overall value surpasses $200, to the UK up to 20% over £30, to Australia up to 10% over AU$1,000, and to Canada up to 15% over $60CAN. Please note that whether an order gets charged for duties or taxes is also inconsistent. Hence, we cannot provide official information due to the inconsistent nature of such costs. However, if you like some information to serve as a guide, please consult our blog post here. We CAN NOT GUARANTEE that these costs will be accurate.

♦How long will it take for my order to arrive?

Once we confirm the item(s) is in stock, we will ship the item(s) right away. Depending on where the item(s) is shipped, usually it takes 2 weeks for the order to be delivered. Furthermore, there are instances when it takes longer for the order to pass customs clearing. If your order hasn't arrived in 2 weeks time, please contact us using our inquiry form.

♦What should I do if I want to return my order?

We do accept returns if it is made within 1 week after the order's delivery date. However, please understand that we will not be able to assist with the return shipping cost if the product is returned for reasons other than being defective. Once the returned product has arrived, your payment will be returned via PayPal's payment services.

♦Can I personalize my item?

Yes, you can! If you would like to have your name printed on your item, we can do it for you for free. However, it will take an extra 1 week for the manufacturer to prepare the gear. If you would like to have your name sown on, please understand that it will cost an extra ¥4,200 and can take up to 3 weeks for the manufacturer to complete the item. If you would like to personalize your items, please contact us through our online inquiry form AFTER you have placed your order.

♦Can I customize the color of my headgear and/or boxing gloves?

Yes, you can! Please note the cost will be an extra 30% in addition to the original retail price of the item ordered. The colors available are: Red, Blue, White, Black, Yellow, Silver, Gold, Pink, Sky Blue, Green, Orange, Wine Red, Grey, and Brown. Since it will take up to 3 weeks for the manufacturer to custom make the item, the order may take 1 month to 1.5 months until it is delivered. If you would like to have your item customized, please contact us through our online inquiry form AFTER you have placed your order.

♦Is it possible to order a product that is not listed on the web site?

We do our best to meet any wishes that customers may have, so please contact us and ask any questions. We are capable to bring products especially Japan made or Japanese martial arts related items into stock.

♦Please tell us about "Fitness Shop".

Specialized in selling martial arts related products, we have our store located in Suido-bashi, where it is most famous for martial arts in Japan. Famous fighters, not only from Japan, but from all around the world have come to our store to shop. We not only stock basic products such as gloves and head gears, but also products related to martial arts that can only be purchased in Japan.

If you have the chance to visit Japan, do not forget to visit out "Fitness Shop" as well.
Martial arts equipment on Fitness Shop Japan

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