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Home > FAQ
Fitness Shop Frequently Asked Questions
Here you will find the answers to the most common questions that we have received.


♦Please select your ordering option.

1.Click on "add to cart", on the web page of the product that you desire to purchase.

2.The confirmation page of the products in your cart will appear.  Clicks “check out” to proceed when you are ready to proceed.


3.The shipping information will appear for the customers who already are members.
A shipping information entering page will appear for customers who are not registered as members.
For customers who wish to register as a member, please click the "Register" link on the top right side.

4.Customers who need to make changes to the mailing address can enter the new address directly.

5.Click "Confirm" to proceed.

6.The confirmation page will appear, so please make sure the purchased product and the information that you have entered correct.
Please proceed to "To Payment Page" when you are ready.

7.We accept both credit card and Paypal payments at our store.
*Customers who do not have Paypal accounts can use credit card to make the payment.

8.Please make sure to follow all the steps when you are entering the information.

9.After the payment is complete, the "Order Complete Window- Thank you for your purchase" will appear.
A confirmation email will be sent to your email account. Please revise the information for any errors that may occur.



♦What kinds of payment options are there?

You can make payment by either credit cards or Paypal.
Customers who wish to make payment through Paypal without a Paypal account can register through the Paypal Home Page. (Paypal)
Customers who do not have Paypal accounts can use credit cards to make payment.


♦How much is the shipping cost?

The costs for the areas are listed. (Shipping cost)


♦How long will the shipping take?

It will depend on whether the product chosen is in stock, but it will take approximately 1 week after the purchase is complete.


♦What should I do if I want to return the product?

We accept damaged products to be sent back only if we received a notice through email or fax within 8 days after the product has been delivered.
The reshipping cost will be charged to the customers if the product is returned with reasons that have nothing to do with the product itself.


♦Is it possible to order a product that is not listed on the web site?

We do our best to meet any wishes that customers may have, so please contact us and ask any questions.
We are capable to bring products especially Japan made or Japanese martial arts related items into stock.


♦Please tell us about "Fitness Shop".

Specialized in selling martial arts related products, we have our store located in Suido-bashi, where it is most famous for martial arts in Japan.
Famous fighters, not only from Japan, but from all around the world have come to our store to shop.
We not only stock basic products such as gloves and head gears, but also products related to martial arts that can only be purchased in Japan.

If you have the chance to visit Japan, do not forget to visit out "Fitness Shop" as well.
Martial arts equipment on Fitness Shop Japan

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